My Queue

Triage and resolve issues.

Tickets

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Orders trend (7 days)

Daily order volume—replace this sample series once Orders API is wired.

Near-expiry lots by location

Where expiry risk is concentrated this week.

Filter, prioritize, and resolve tickets quickly while keeping SLAs and team collaboration in view.

Tickets assigned to you that are not yet resolved or closed.

Fresh tickets that still need an owner.

Tickets approaching first response or resolution deadlines.

Tickets with higher escalation_level that may need lead attention.

Primary triage workspace where support agents review, prioritize, and act on tickets using filters, queues, and SLA-aware context.

Primary triage workspace where support agents review, prioritize, and act on tickets using filters, queues, and SLA-aware context.

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Seed a sample Ticket + TicketWorkflow + Message to validate the triage flow.

Bulk-assign selected tickets to yourself for faster ownership.

Open the side panel to leave a private note for your team.